LEGAL
Privacy Policy
Last updated: May 20, 2026
Howdy Horse Trailers ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. Please read this policy carefully.
1. Information We Collect
1.1 Personal Information
- Identity Information: Name, username, date of birth
- Contact Information: Email address, mailing address, phone number
- Financial Information: Payment details (processed by third-party processors)
- Profile Information: Profile photo, preferences, feedback
- Communications: Messages sent through our platform
- Transaction Information: Trailers listed, rented, or purchased
- Verification Information: Driver's license, vehicle registration, insurance documents
1.2 Non-Personal Information
- Usage Data: Browsing patterns, clicked links, actions within the Services
- Device Information: IP address, device type, operating system, browser
- Location Information: General location or precise location with permission
- Cookies: Information collected through cookies and web beacons
2. How We Collect Your Information
2.1 Information You Provide
We collect information you provide when you create an account, list a trailer, rent or purchase, contact support, respond to surveys, or submit reviews.
2.2 Information Collected Automatically
We automatically collect usage details, device information, location data, and information through cookies when you use our Services.
2.3 Information from Third Parties
We may receive information from identity verification services, payment processors, social media platforms, and public databases.
3. How We Use Your Information
- Process transactions between users
- Maintain and improve our Services
- Provide customer support
- Verify your identity and eligibility
- Facilitate communication between users
- Personalize your experience
- Send marketing communications (with your consent)
- Protect the safety and security of our Services
- Prevent fraud and illegal activities
- Comply with legal obligations
4. How We Share Your Information
4.1 With Other Users
Certain information is shared to facilitate transactions. Owner names and listing details are visible to renters. Renter contact information may be shared with owners upon booking.
4.2 Service Providers
We share information with payment processors, identity verification services, customer support providers, analytics, email delivery, and hosting services.
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.4 Legal Requirements
We may disclose information to comply with laws, respond to legal process, or protect rights and safety.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. No method of transmission over the internet is 100% secure. Please keep your password safe and private.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access — request access to the information we hold about you
- Correction — request correction of inaccurate information
- Deletion — request deletion of your personal information
- Restriction — request restriction of processing in certain circumstances
- Objection — object to processing for direct marketing
- Portability — request a copy of your information in a portable format
- Withdrawal of Consent — withdraw consent where we rely on it
7. Data Retention
7.1 General Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. When no longer needed, we delete or anonymize it.
7.2 Account Deletion (GDPR Article 17)
When you request deletion, we comply with GDPR Article 17:
- Immediate Deletion: Profile info, personal documents, verification data, 2FA records
- Message Anonymization: Content anonymized; records retained for disputes
- Legal Retention: Transactional records retained 7 years for compliance
- Review Anonymization: Reviews remain anonymized to maintain community trust
- Grace Period: 7-day window to cancel deletion request
7.3 Data Portability (GDPR Article 20)
You can request a complete copy of your personal data at any time through account settings. Provided in machine-readable JSON format within 30 days.
8. Marketing Communications
You can opt out of marketing communications by following unsubscribe instructions in emails or adjusting your account settings. You will still receive transactional messages related to your account and bookings.
9. Children's Privacy
Our Services are not intended for children under 18. We do not knowingly collect information from children under 18. If we learn we have, we will delete it promptly.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be posted with a new "Last Updated" date. Continued use of the Services constitutes acceptance.
11. Contact Information
Howdy Horse Trailers
13203 SE 172nd Ave. Suite 166 #2064
Happy Valley, OR 97086
Email: info@howdyhorsetrailers.com
Phone: 971-256-8383